WARRANTY of CORE Kiteboarding



CORE Kiteboarding grants you, as the original purchaser, a warranty for damage caused by defects in materials and workmanship. It is important to understand that warranty and guarantee are different concepts:


  • Warranty is a legal obligation of the seller to ensure that the purchased product is free from defects. The duration of the warranty is usually two years, but it can be shortened in the case of wearing parts. In the case of CORE Kiteboarding, the warranty period is 12 months as the parts are subject to wear and tear.
  • Guarantee is a voluntary service provided by the manufacturer or seller that may go beyond the legal requirements and covers certain defects or faults. This can be customized and limited in time.



If damage occurs within twelve (12) months of the conclusion of the purchase contract that is attributable to material or processing defects, CORE Kiteboarding will repair this damage free of charge or replace the damaged part if necessary. This warranty is a personal service provided to you by CORE Kiteboarding. It is therefore non-transferable and does not apply to the second-hand market, rental and training operations.




Scope of the warranty:

The warranty only applies if the product has been used for KITEBOARDING ON THE WATER.


Determination of a warranty case:

CORE Kiteboarding alone shall determine whether a warranty case exists. CORE Kiteboarding may request possible evidence to establish a warranty claim. This can be photos that clearly show the defect(s) or an inspection of the product itself by CORE Kiteboarding. You may also be required to send the necessary information to the CORE Kiteboarding general agent in your country, postage prepaid.


Warranty services:

If CORE Kiteboarding determines that the product is defective, the warranty includes repair or replacement of the defective product. Further costs incurred in connection with the defect are not covered.




Exceptions to the warranty:

The following are excluded from the warranty:


  • Defects caused by misuse, abuse, negligence or normal wear and tear.
  • Damage caused by excessive exposure to sunlight or damage caused by excessive inflation.
  • Damage caused by excessive tightening or improper assembly of screws.
  • Damage caused by improper handling and storage 
  • Damage caused by defects other than defects in materials and workmanship.



Expiry of the warranty:

The warranty is forfeited as soon as any part of the product is repaired or modified without the express consent of CORE Kiteboarding. The warranty period for products repaired or replaced by CORE Kiteboarding is also calculated from the original date of purchase.




Guarantee of CORE Kiteboarding

CORE Kiteboarding grants you, as the original purchaser, a guarantee against damage caused by defects in materials and workmanship. Should damage occur within six (6) months of the conclusion of the purchase contract that is attributable to defects in material or workmanship, CORE Kiteboarding will repair this damage free of charge or, if necessary, replace the damaged part. The guarantee is a personal guarantee from CORE Kiteboarding to you. It is therefore non-transferable and does not apply to rental and training operations.


To claim your personal guarantee, please note the following:


You must register your purchased product on the relevant website within seven (7) days of purchase:


CARVED brand products must be registered at www.carved.de


CORE brand products must be registered at www.ridecore.com


You will receive confirmation of registration by email or post. To assert your guarantee claim, the proof of purchase (receipt) must be enclosed in addition to the registration confirmation. The name of the retailer / internet store from which you purchased the product and the date of purchase must be clearly legible.


The guarantee is of course only valid if the product was used for KITEBOARDING ON THE WATER.


CORE Kiteboarding alone will determine whether a guarantee claim exists. CORE Kiteboarding may request possible evidence to establish a guarantee claim. This can be photos that clearly show the defect(s), but also the inspection of the product itself by CORE Kiteboarding. It may also request that the necessary information be sent to the CORE Kiteboarding general agent in your country, postage prepaid.


If CORE Kiteboarding determines that the product is defective, the guarantee covers the repair or replacement of the defective product. Further costs incurred in connection with the defect are not covered.


Excluded from the guarantee are

Defects caused by misuse, abuse, negligence or normal wear and tear. This includes, but is not limited to, use and use with components other than CORE Kiteboarding components; damage caused by excessive exposure to sunlight or damage caused by over-inflation of the kite's chambers; damage caused by over-tightening or improper installation of screws; damage caused by improper handling and storage; damage caused by use of the product in wave or coastal breakers; and damage caused by defects other than defects in materials and workmanship.


The guarantee expires as soon as any part of the product is repaired or modified without the express consent of CORE Kiteboarding. The guarantee period for products repaired or replaced by CORE Kiteboarding is also calculated from the original date of purchase.